I was Hacked last night.
It?s a rather horrible feeling. While I understand I am a victim of random selection, it still hurts. The target was the game I was playing. WOW. They went after nothing else but that.
How did it happen?
I can?t really answer that, even if I have my suspicions about the latest, (And very buggy) patch. As it was, I was over in Azshara playing with a friend and was kicked out into the blue screen of death. I didn?t really think anything of it and went to eat dinner. Upon my return less then an hour later, I found I was locked out of my WOW account.
No big deal, I had a new password sent. This is when it started to turn really ugly for me. Upon my attempt to sign into my e-mail, I realized that too had been blocked from me. Panic ensued. Knowing a few things about the mail I use, I kept trying to sign in, even tho I knew it wouldn?t work and managed to lock it down for a 12-hour period.
It was a long night for me, as I ran my Virus checker then Ad-Aware and while no virus was detected, the Ad-Aware did catch a keylogger dated on Saturday also, tied into my Wow account. Apparently it got me while I was on the game. Nice huh? After that I went to every possible site and changed my passwords.
Now, WOW doesn?t have 24-7 phone support, so I papered every single Blizzard e-mail I could find. I had to wait until 8am to call about my Yahoo mail. Needless to say when I got back my account, I changed it to my Aol paid mail.
My Hacker did make an attempt to get Blizzard to send them information. There is a reply to mail on my account that I didn?t send, having been forced to use an alternative mail name until I could contact Yahoo by phone. So I know they tried to get back in, that is until I locked them out of my mail.
I have played this game for going on 2 years with the occasional breaks. I have one level 70, one level 68, 55, 54, 50, 49.. You get the idea.
The first name I see was my Hunter, level 70. She still had her gear and I felt relieved, but when I signed on under her, I discovered the money she had, which was a lot as I was working towards a flying mount was gone. Her bank was wiped out. From packed to nothing left. Devestating. They were kind enough to leave her 2 silver and a few coppers. They didn?t get enough time to sell all her gear. They even sold all of her pet food! Jerks. Got a few silver for it and little else.
The next one I see is my mage, level 68. That one sent me into weeping. My mage was hard to level. Cloth wearer with a lot of power but no armor. I worked hard to gear her out. She had the best gear I could get by running instances and to see her naked nearly broke my heart. Her bank was wiped, her money, enchanting mats, primals?everything. It was crushing. Yes, it?s just a game but to see something like that, well it felt oh so very personal.
They did start on my Paladin. However a friend sent me a whisper there and apparently that caused them to panic as they signed off right after. That likely saved me from having her standing naked in the middle of Stormwind. Considering that one does have a few epics, I am glad they panicked.
So, on to my Rogue. Low and behold, she?s sitting on over 1000 gold. What?? Well, I have the satisfaction of knowing I stopped them from getting the money they so obviously wanted. BUT, I am still upset. The money was replaceable. A few quests in outland and I could have been back up to a few hundred gold. Seriously.
What still stings is my Mage?s Gear. That isn?t so easily obtained. I had to run in pick up groups. I had to endure a lot of dieing to get it. I had to suffer the stupidity of morons that would tell me ?She?s cloth and isn?t worth healing.? They got a piddly 87 gold for selling all her gear. May not seem like much, but to me, it was worth far more.
Soon as I got back on, I did send in a GM Ticket. They took it all very seriously and did assure me I would recover all my things. I am going to keep on hoping for that as otherwise, I don?t think I will have the desire to start over. They set it as High Priority, likely due to the outside e-mail being affected.
Now, for those out there playing Wow. Beware. A Blue Screen of Death can mean you have just been hit. Tips I have only NOW discovered, being totally unaware of this sort of malicious crap all created over this one single Game. There is apparently BIG money in Gold Farming. Or the Lazy being more inclined to steal from others then work their own toons up.
Use Ad-Aware or some kind of spyware. These keyloggers are NOT caught by a virus checker.
I don?t use IE, haven?t for years, but discovered a handy add on that makes Firefox safer then any other browser out there. Noscript. USE it. Easily found by going to your Firefox add on site and doing a search for it. It will block even keyloggers trying to sneak onto your computer as apparently this is a Script.
Use the safety features most e-mail providers have. If yours doesn?t have it, get one that does. In light of this situation, I did change my contact information. AOL does have phone help 24-7, unlike Yahoo that is only open from 6am to 6pm PST Mon-Sun.
Paper everything you can find if you get hit in the game with something like this. I found four e-mail addresses and yes I used them all. I contacted them and let them know I was hacked. This not only will help me in the recovery of all the items taken, but will aid in the time line of what happened.
Now, I won?t play the game for a while. Not until I get my gear back. As it will probably end up being an account rollback, so anything I do will be for nothing anyway. This is likely the best action I can take. Tomorrow, I will be calling Blizzard. I don?t know what will come of it, but I want some answers to this. I do keep a virus protection running constantly. I have spyware prevention on my computer. I am not careless. I have never handed out my password to anyone else. I follow the rules. So something, somewhere is broken and I can only hope they fix it soon.
Fio's Rattled player.