I want to take this moment to wish everyone a Happy New Year, and to ask you--again--to please check the email address of record for all your RDI accounts.
Make sure each is an email address you have access to, one that you can read emails on.
The Admins CANNOT
do anything regarding your account if it does not come from the email address used on the account. This includes, but not limited to: resetting passwords, reactivating accounts, moving folders, or changing folder ownership/moderators, etc.
It is far too easy to attempt an account hijack, especially with the various spoofing tricks that are common these days. Because of this, we absolutely cannot and will not reset account passwords or email addresses unless the request comes from the email address tied to that account. It is NOT enough to say "Well, this was my email address, surely that proves it's me" - because it does not prove anything. It is equally possible someone learned what email address you have tied to your account, and could use it in an attempt to gain access to your account. It has happened before.
Please remember this is for your own protection, and check your accounts today.
For more information: http://rdi.dragonsmark.com/forums/viewtopic.php?t=27938