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How do I fix the black chat screen?

 
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Amaltea
DM Admin
DM Admin


Joined: 04 Mar 2005
Posts: 3018

PostPosted: Sat Sep 02, 2006 5:40 pm    Post subject: How do I fix the black chat screen? Reply with quote

When I try to load the web chat, I am getting a black screen and can't see anything. How do I fix this?

There is a quirk in the way the FlashPlayer stores it's saved settings. Issues like this seem more prevalent with FireFox, but seems to happen almost at random to anyone. By following the steps listed here, it seems to clear things up.

Close the window the chat is in, then go to this link handy online utility on the Macromedia site. Under "Visited Websites", find rdi.dragonsmark.com or www.rdi.dragonsmark.com (or both). Highlight it and click the "Delete website" button. This will clear any settings that the Flash player has saved that are associated with our site. Close your browser and then try to reload our Live Role-Play web chat. If you still have problems, contact us and we will try to help solve the problem.
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